The Big Challenge with Client Requests

Many times clients ask for things like:

• “I want a big menu”
• “Add more items”
• “Give cheapest rate”

But their real need may be:

• Guests should feel satisfied
• Event should look premium
• Food should match their budget and taste

If we blindly follow requests, the event can become costly, confusing or low quality.

Listen to the “Why” Behind the Request

For example:

• Client asks for 10 starters
  → Real need: They want guests to feel the event is grand.
• Client asks for custom menu changes again and again
  → Real need: They are unsure about guest preferences.
• Client asks for low price
  → Real need: They want value for money, not cheap quality.

A good caterer asks simple questions:

• Who are the guests?
• Is it family event or corporate?
• What experience do you want to create?

This helps you design the right menu instead of just a long list of dishes.

Why Client Feedback Is Still Important

Client feedback helps you:

• Understand taste trends
• Improve service
• Design better packages
• Avoid repeated complaints

But feedback should be analyzed, not followed blindly.

The Problem as Business Grows

When catering business becomes bigger:

• Orders come from phone, WhatsApp, email
• Different staff talk to clients
• Information gets mixed
• Real requirement is lost

This creates mistakes on event day.

Better Way to Handle Client Requirements

Use a proper system to:

1. Store all client conversations in one place
2. Save menu changes clearly
3. Track special requirements (Jain, no onion, allergy)
4. Connect client need with kitchen planning

Instead of just adding “custom fields,” you build a clear workflow for every event.

Use Smart Tools for Smart Decisions

Modern catering software helps you:

• Record client preferences
• Analyze repeated requests
• Plan menus based on past events
• Connect CRM with orders and billing

This way you understand clients deeply and still keep operations simple.

Final Thought

Every client request is a signal, not a final command.
Great caterers mix:

• Client emotions
• Practical experience
• Proper planning tools

When you understand the real need, you deliver events that clients love - and they keep coming back.